Environmental stewardship

Environmental leadership initiatives

Green buildings

Our goal at TELUS is to create environmentally responsible and efficient workspaces for our employees. Energy efficient workspaces reduce our operational impact and costs. Creating spaces that encourage innovation and creativity and, most importantly, nurture our collaborative culture, are integral to our green building vision. We aim for LEED Gold or better in our new buildings and are investing in upgrades to existing real estate assets across Canada. With the completion of TELUS Garden® in Vancouver and upcoming TELUS Sky® in Calgary, TELUS will own or lease more than 1.3 million square feet of LEED certified facilities.

TELUS Garden

TELUS Garden, our head office in Vancouver, B.C., officially opened its doors in 2015. It is one of the greenest buildings in Canada after receiving the highest LEED Platinum scorecard for a core and shell development, based on the 2009 standards according to the Canadian Green Building Council in early 2016.


Number of solar panel used at TELUS Garden

65,000 kWh

energy generated by the solar system annually (equivalent to 5,140 gallons of gasoline not being used)

TELUS Garden features a District Energy System, operated in partnership with FortisBC. This system reduces the demand from conventional energy sources by 80 per cent. The system recovers waste energy from the neighbouring network building and uses it to heat and cool air and water throughout the development. TELUS Garden also has a 288-panel solar array that generates 65,000 kWh per year, enough to power the external and complementary lighting for the building.

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The TELUS Sky residential condominium, retail and commercial real estate redevelopment project is well underway in Calgary. The commercial space will be built to LEED Platinum standard and the residential space to LEED Gold standard, using up to 30 per cent less energy than similar buildings and making it one of the greenest buildings on the planet. TELUS Sky will connect to the Downtown District Energy Centre, which will provide heat to our leading-edge, environmentally-friendly, 60-storey tower. TELUS Sky will be the most significant next-generation property in Calgary’s history and will feature a two-level lobby as well as a mezzanine that will connect team members and tenants to the elevated walkway system that joins downtown Calgary buildings. This impressive, future-friendly real estate development is scheduled to be completed in late 2018.

TELUS’ Super Internet Data Centres

TELUS’ two energy efficient Internet data centres in Kamloops, B.C. and Rimouski, Quebec are over 80 per cent more energy efficient than traditional data centres and rank among the most energy efficient data centres in North America. In 2016, the Power Usage Effectiveness (PUE) rating at Kamloops was 1.115, improved from 1.125 in 2015, and the PUE at Rimouski was 1.165, more efficient than the 1.177 in 2015. By comparison, the average PUE is higher at 1.7, reported by the Uptime Institute’s 2014 Data Centre Industry Survey.

Work StylesTM

Work Styles continues to keep our employees engaged by providing them with flexible work options to balance their work and personal life. The ability to work in the office, at a mobile site or at home offers the following benefits:

  • Increased engagement, productivity and business results
  • Differentiates us in attracting and retaining top talent
  • Reduces our environmental impact
  • Significant cost savings for the company and employees
  • Employee health, safety and wellness.

Our Pulsecheck survey includes questions focused on Work Styles. Employee feedback is provided to leaders in Work Styles’ leaders toolkits and verbatim details.

In the 2016 survey:

  • 92 per cent of employees felt Work Styles was a success for them
  • 97 per cent of employees identified Work Styles is good for our company
  • Over 92 per cent identified that Work Styles was a significant factor in their decision to remain at TELUS.

Work Styles adoption rate

Our community of leaders (Culture Champions) work with leaders to embed Work Styles even further into our culture. These Culture Champions represent the different areas of our business and use employee and leader feedback to identify what is working well and where there are opportunities to improve this program. They then engage employees and leaders through Fair Process, to identify actions to enhance the program. In 2016, we created an online environment where Culture Champions can share their best practices and ask questions of each other.

% 2016 2015 2014 2013
Employees (in major centres) in a mobile or at-home work style 67 67 60 60
% 2016 2015 2014 2013
Employees (in major centres) in a mobile or at-home work style 67 67 60 60

Additionally, through our TELUS Transformation Office, we offer Work Styles solutions to organizations seeking to transform their culture through best practices that promote flexibility and work-life balance.